Shipping policy
Shipping Policy
This Shipping Policy governs the shipment of products offered on the website levariashop.com, operated by levaria, located at calle bronce 370, zapopan jal., with contact details levariaka@gmail.com and +523317657401. By placing an order through our store, you agree to the terms outlined below.
1. Order Processing
Orders are processed within 24–72 hours after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
In the event of stock shortages or preparation issues, customers will be notified via the email address provided during checkout.
2. Shipping Methods, Areas, and Delivery Times
We currently ship to the United States.
Available Shipping Methods:
- Standard Shipping: 14–17 business days.
Estimated delivery times may vary due to external factors such as logistics operations, customs processing, weather conditions, or other circumstances beyond levaria’s control.
3. Shipping Costs
Shipping costs are displayed and calculated at checkout before completing the purchase, based on destination, package weight/volume, and the selected shipping method.
Free shipping is available.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to monitor the shipment.
If you do not receive tracking information after the maximum processing time has passed, please contact levariaka@gmail.com.
5. Deliveries and Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned due to an incorrect/incomplete address or failed delivery, reshipping will require payment of new shipping costs.
Once the order is in transit, the shipping address cannot be modified.
6. International Shipping and Customs
Orders shipped outside of Mexico may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges, if applicable, are the responsibility of the customer and are not controlled by levaria.
Customs procedures may cause additional delays beyond the estimated delivery time.
7. Delayed, Lost, or Damaged Packages
If you experience an unusual delay or tracking updates stop for an unreasonable period, please contact us with your order number and tracking information so we can request an investigation with the carrier.
In the event of a confirmed loss by the shipping carrier, we will handle the claim process and inform you of the next steps.
For shipping-related issues, customers must contact:
and provide:
- Photos of the package
- Order number
- Evidence of damage or product malfunction
8. Receipt and Inspection
We recommend inspecting the package externally at the time of delivery.
If you notice visible damage or signs of tampering, please note it on the carrier’s delivery receipt and document the issue with photos of the package and shipping label.
For damaged or defective items after delivery, please refer to our Returns & Refund Policy available at:
https://levariashop.com/policies/refund-policy
9. Order Cancellation Before Shipping
Orders cannot be canceled before shipment.
If the order has already been handed over to the carrier, you must wait until delivery and follow the procedure described in our Returns & Refund Policy:
https://levariashop.com/policies/refund-policy
10. Changes to This Policy
levaria reserves the right to modify this Shipping Policy at any time. Any updates will take effect immediately upon publication on levariashop.com.
11. Contact
For any shipping-related inquiries:
Email: levariaka@gmail.com
Phone: +523317657401
Effective Date: 05/06/2026